Refund policy

This policy sets out how issues with an order are handled after delivery. Because the product is fresh food kept chilled, any claim depends on the order being checked on receipt and the issue being reported in time. If the Arabic and English versions differ, the Arabic version applies.

Checking the order on receipt

The customer or their representative checks the order on receipt, including the products, quantities and the condition of the packs.

Reporting an issue

• Any issue must be reported within 12 hours of receipt.
• Reports are sent by WhatsApp or email, with clear photos of the product and the pack, and the order date.

What can be reported

• A product or cut that does not match the order.
• A shortfall in quantity or weight.
• A pack damaged on receipt.
• A concern about product quality.

Review and compensation

The company reviews the report and the photos sent with it. Compensation is decided after the review, either by replacing the affected quantity or by deducting its value from the next invoice.

When returns are not accepted

• If the product was not kept chilled after receipt.
• If the report is made more than 12 hours after receipt.

Cancelling before delivery

An order can be changed or cancelled at least 24 hours before the scheduled delivery, as set out in the terms and conditions.

Contact

Email info@renewedfoods.com or message us on WhatsApp at +966 56 532 4345.